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Highlights from CLBC Service Plan (2011/12 - 2013/14)

Community Living BC (CLBC) released its service plan for 2011/12 - 2013/14 on February 15, 2011. Below is a summary of the plan.


Community Living BC Service Plan Released on February 15, 2011

Read the Service Plan online here

Quick highlights:

  • No new funding for people on waitlists for at least the next three years.
  • Service Plan claims that data collection and analysis has been improved, yet no waitlist figures are available to the public.
  • $681M for all services. This is status quo from last two years. An additional amount of $13M has also been covered by the province for Municipal Pension Plan funding for contractors.
  • 13,291 open files as of December 31, 2010.
  • 5498 residential and community inclusion services
  • 7793 family and/or community inclusion services

Caseload growth
Service redesign
Individualized funding
Personalized Supports Initiative
Youth transitioning into adulthood
Performance and Resource Management
Service Delivery
Other (innovation grants and provincial autism centre)

Caseload growth

  • The number of people seeking services grew by 706 between April 2010 to December 2010
  • The forecasted caseload growth for that year was only 688
  • Forecasted growth for 2011/12 is 677
  • Forecasted growth for 2012/13 is 688

Service Redesign

CLBC has saved more than $50M over the past four years through discharges and service redesign.

The service plan states that savings have been used to fund other eligible adults through the use of the Guide to Support Allocation and the Request for Service Priority Tool and includes services to newly eligible individuals as well as increases for the existing population. Crisis/emergency requests will also have to come from these savings and urgency is measured through these tools.

Individualized Funding

Targets have been set to increase the number of individuals and families who use individualized funding:

287 in 2010/11, up by 119 in actual numbers the previous year.

A target of 575 has been set for 2013/14.

Personalized Supports Initiative

Here are some numbers for the Personalized Supports Initiative for adults diagnosed with fetal alcohol spectrum disorder or autism spectrum disorder that also have significant limitations in adaptive functioning.

• 126 adults currently receiving services.

• 159 more being assessed for eligibility.

• Could exceed the 175 adults that were predicted to be served by 110 individuals.

• $5.8M allocated for this initiative-an increase of $3.3M over 2010/11 to help address growing eligibility in this program.

Youth Transitioning to Adulthood Protocol

• A cross-ministry transition planning protocol signed by CLBC and 8 other government organizations in 2009.

• CLBC and the Ministry of Children and Family Development have a separate agreement that addresses implementation of the protocol for youth aged 14 to 25.

Performance and Resource Management

• A contract management system is in place as well as a monitoring framework aimed at improving service provider performance and to inform CLBC on it’s achievement of its goals and objectives.

• This will involve close scrutiny of service levels (hours of service), outcomes and periodical evaluation of disability-related needs and the appropriateness of funded services.

• Continued encouragement to adults in staffed residential resources to explore alternatives such as home sharing. Approximately 65% of all service expenditures fall within residential services. This will be a major focus of cost management.

• Assist in finding a balance of funded supports, generic services and informal supports by families, friends and neighbours.

Service Delivery

• The 2008 review of the CLBC Service Delivery Model done by the Queenswood Consulting Group contained 27 recommendations. CLBC claims that 22 of these recommendations have been completed.

The 27 recommendations are:

1. Improve collaboration between facilitators and analysts.

2. Introduce joint reporting responsibilities in the Community Planning and Development and Quality Service streams.

3. Reinforce a constant point of contact.

4. Expand role of facilitator-planning to include application of GSA and discussion of waitlist.

5. Expand role of facilitator-ability to approve limited services.

6. Clarify role of facilitator-community development as well as planning

7. Clarify role of analysts to emphasize teamwork

8. Focus the role of Community Councils

9. Improve communications about the service delivery model

10. Adult Guardianship-maintain CLBC as the designated agency.

11. Adult Guardianship-enhance the proactivity of facilitators.

12. Adult Guardianship-involve analysts in the process.

13. Adult Guardianship-mandatory education and training.

14. Adult Guardianship-develop and communicate guidelines for informal supports.

15. Policy Tools to support service delivery-rationalize planning processes.

16. Policy Tools to support service delivery-query use of the Guide to Support Allocation.

17. Policy Tools to support service delivery-provide consistent comprehensive training for staff.

18. Policy Tools to support service delivery-attention to performance management.

19. Policy Tools to support service deliveryclarify potential integration with government systems.

20. Policy Tools to support service delivery-clarify government oversight of policy.

21. Policy Tools to support service delivery-undertake ongoing assessment.

22. Sustainability-foster partnerships.

23. Sustainability-manage expectations and clarify mandate.

24. Sustainabilityfoster inclusive practice and the use of generic services.

25. Sustainability-promote innovation.

26. Sustainability-engage service providers more effectively.

27. Sustainability-maintain focus on contract reform and contract management.


• $11M to fund provincial services which includes the Provincial Assessment Centre.

• No money allocated towards Innovation Grants as in past years ($800,000 in 2009/10).


Please contact Karen De Long, BCACL Community Development Coordinator, if you have any questions. kdelong@bcacl.org or 604-777-9100 ext. 530