Text Size

Watch our 60th Anniversary video that honours and remembers the civil rights history of people with developmental disabilities in BC. Read more about our history here.

Government announcements about cross-ministry service delivery and complaints

Summary: 
BCACL is encouraged by these first steps that address the need for different ministries to work together towards a seamless system of support for people with developmental disabilities and their families.

Quick Links

FAQs for Families re: Integrated Services Support Team 

News release re: Integrated Services Support Team

Volunteers needed for reference committee

CLBC Complaints Resolution Process

Media: Province makes disability services complaint team permanent By Lindsay Kines, Times Colonist June 16, 2012

Integrated Services Support Team to resolve cross-ministry complaints 

On June 13, 2012, the provincial government announced the new "Integrated Services Support Team" (ISST). 

The ISST will resolve complaints from individuals and families when more than one ministry is involved. This team will replace the Client Support Team but will not replace the the existing complaint resolution process or quality assurance process. 

The team will include staff from CLBC, the ministries of Social Development, Children and Family Development, Health and, when required, Education, to "review, make decisions, explore potential funding and provide resolution to individuals and families who have cross-ministry concerns." 

New webpage centralizes complaints information 

CLBC has created a "CLBC Complaints Resolution Process" webpage where you can find all complaints information, policies forms and contact information in one central place. 

Visit the website here: http://www.communitylivingbc.ca/individuals-families/clbc-complaints-process/

Volunteers needed to develop cross-government service dellivery model 

The provincial government is seeking 20 volunteers to be part of a reference committee to help develop an integrated cross-government service delivery model for adults with developmental disabilities. Visit the website for details. The deadline for expressing interest is June 29, 2012.  Volunteers from a wide range of backgrounds are being sought to ensure there is a balance of interests, experiences and knowledge on the reference committee.