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Jack Graham Receives 25 Years of Service Award from TD Canada Trust

Jack’s Story

As Featured in the Northeast News on October 1, 2010

Jack Graham recently retired from the Fort St. John TD Canada Trust, one of the hardest things Colette Lynch has had to deal with since arriving 14 years ago. When she first started, there was a man with special needs working as a paper shredder. As the new manager, she really had to look at the effectiveness and efficiency of the branch; was a man with a developmental disability effective and efficient?

As she watched him and the affect he had on the customers and the atmosphere of the bank, “she knew for certain that he was staying”.

Over the years, Colette has seen other branch managers impacted by the concept of employing a person with disabilities take the idea back to their own branches. They have sent out surveys and found that many customers chose their bank because they had a person with developmental disabilities employed.

Jack brought about a real positive atmosphere, affecting both staff and customers alike. Lynsey Hartley worked at the last wicket beside Jack and she saw how many customers enjoyed interacting with him. The long-term customers knew him by name and now ask where he is.

What Colette Lynch realized, as more and more business owners are also coming to realize, is that running a strong business is not just about the numbers, but about the heart.

I have known Jack for about four years and the highlight of his week was going to work. He absolutely loved to put on his dress shirt, slacks and a tie and head off to work on the HandyDart. Not only was the Fort St. John TD Canada Trust impacted by having Jack Graham on staff, but so was a very special gentleman that got to spend over 25 years of his life at a place of work that he truly loved.